At Pure Styles (operated by Terrestra), we are committed to providing a seamless, transparent, and reliable shopping experience. This Shipping Policy explains our fulfillment procedures, delivery timeframes, and how we handle shipping exceptions so you know exactly what to expect when you place an order with us.
We currently ship exclusively within the United States of America. We deliver to residential and commercial addresses across all 50 states. Please note that we do not offer international shipping outside of the USA at this time.
We believe in straightforward pricing with no hidden fees at checkout. All transactions are processed in USD.
To help you estimate when your package will arrive, we have broken down our fulfillment timeline:
| Order Cut-Off Time | 5:00 PM PDT (Pacific Daylight Time) |
|---|---|
| Order Handling Time | 1 to 2 Business Days (Monday – Friday) |
| Transit Time | 3 to 5 Business Days (Monday – Friday) |
| Estimated Total Delivery Time | 4 to 7 Business Days |
Note: Orders placed after the 5:00 PM PDT cut-off time, or on weekends and federal holidays, will begin processing on the next business day.
Once your order has been carefully packed and handed over to our shipping carrier, you will receive an automatic shipping confirmation email. This email will contain your unique carrier tracking number and a link to monitor your package's journey in real-time. Please allow up to 24 hours for the carrier to update the initial tracking information in their system.
While we consistently meet our 4 to 7 business day estimated delivery window, occasional delays may occur due to factors outside our control, such as severe weather events, carrier network disruptions, or peak holiday volume. We actively monitor shipments, and if we anticipate a significant delay with your order, our customer support team will notify you promptly.
It is the customer's responsibility to verify that the shipping address provided at checkout is complete and accurate (including apartment or suite numbers). If you notice an error in your shipping address after placing an order, please contact us immediately at info@purestyles.site. We can update the address provided the order has not yet entered the fulfillment stage.
If a package is returned to our warehouse by the carrier due to an invalid address or multiple failed delivery attempts, we will contact you immediately. If you request that we reship the item, you may be responsible for the additional shipping charges. If you request a refund, it will be processed in accordance with our Return Policy.
We pack our items securely, but rough handling can occasionally occur. If your item arrives damaged, please take clear photos of both the outer packaging and the damaged product. Send these photos to us within 48 hours of delivery. We will swiftly process a carrier claim and arrange a free replacement or a full refund.
If your tracking information has not updated for several days and is past the expected delivery window, please reach out to us so we can open an investigation with the carrier. If the carrier tracking shows the package was "Delivered" but you cannot locate it, please check around your property and with neighbors. If it remains missing after 3 business days, contact us, and we will assist you in filing a formal carrier claim.
We process orders quickly to get them to you as fast as possible. If you need to cancel your order, you must request the cancellation prior to the item entering shipment processing (typically within 12 hours of order placement). Pre-shipment cancellations are refunded in full. Once a package has been dispatched, it cannot be canceled in transit and must be handled as a standard return upon delivery.
If you have any questions regarding your shipment, delivery times, or tracking status, our team is always here to help.