Refund Policy

At Pure Styles (operated by Terrestra), we are committed to your complete satisfaction. This Refund Policy details exactly how and when refunds are issued after a cancellation, a return, or an issue with your order.

1. Refund Approval Process

Once your returned item is received at our facility, our quality control team will inspect it to ensure it meets our return eligibility criteria (unworn, original condition, tags attached, original packaging).

• Notification: We will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the inspection.
• Approval: If the item is in acceptable condition, your refund will be approved and processed immediately by our billing department.
• Rejection: If the item shows signs of wear, damage, or alteration not caused by a manufacturing defect, the refund may be rejected or subject to a partial refund at our discretion.

2. How Refunds Are Issued

We believe in secure and transparent financial transactions. All approved refunds will be credited back exclusively to the original payment method used during the initial purchase.

For security and fraud prevention reasons, we cannot issue refunds to a different credit card, bank account, or via cash/check.

3. Processing Timeline

4. Late or Missing Refunds

If it has been more than 7 business days since you received our refund confirmation email and you still haven't seen the funds, please follow these steps:

1. Check your bank account or credit card statement one more time.
2. Contact your credit card company; it often takes a few days before a refund is officially posted to your statement.
3. Contact your bank. There is often processing time required on their end before a refund clears.

If you have completed all of these steps and you still have not received your refund, please contact our billing support team immediately at info@purestyles.site.

5. Order Cancellations

If you request to cancel your order before it has been processed and shipped (typically within 12 hours of placing the order), we will issue a full and immediate refund to your original payment method. If the order has already entered transit, you will need to receive the package and follow our standard Return Policy to obtain a refund.

6. Damaged, Defective, or Incorrect Items

If we made a mistake with your order or if an item arrived damaged, you will receive a full refund, including any original shipping costs (if applicable). Alternatively, if you prefer, we can immediately ship a replacement item to you at absolutely no cost.

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