At Pure Styles (operated by Terrestra), we want you to love everything you purchase from us. We understand that sometimes an item just isn't the perfect fit, which is why we have created a straightforward, transparent return policy to make sending an item back as easy as possible.
1. Return Window
We offer a 30-day return window. This means you have 30 days from the date your item is delivered to request a return. If 30 days have passed since your delivery date, unfortunately, we cannot accept the return.
2. Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
- The item must be in the exact same condition that you received it.
- It must be unworn, unused, unwashed, and free of any odors or stains.
- All original tags must still be attached.
- The item must be returned in its original packaging.
Please note: We reserve the right to refuse a return if the item shows signs of wear, damage, or alteration.
3. How to Initiate a Return
Starting a return is simple. Just follow these steps:
- Email Us: Send an email to info@purestyles.site with your Order Number and the reason for your return.
- Receive Instructions: Within 24 hours on business days, our customer support team will reply with a Return Authorization (RA) number and the exact shipping address for our returns facility.
- Package Your Item: Securely pack the item along with any packing slips or proof of purchase. Ensure the RA number is clearly written on the outside of the package.
- Ship It Back: Drop the package off at your local carrier (USPS, UPS, or FedEx). We highly recommend using a trackable shipping service, as we cannot guarantee we will receive your returned item.
4. Return Shipping Costs & Restocking Fees
- Restocking Fee: We do not charge any restocking fees on returns. ($0.00 Restocking Fee)
- Customer Remorse Returns: If you are returning an item because you changed your mind, ordered the wrong size, or simply no longer want it, you will be responsible for paying your own return shipping costs.
- Defective/Incorrect Items: If we made a mistake (e.g., sent the wrong item or a damaged item), Pure Styles will cover the full cost of return shipping. We will provide a pre-paid return shipping label in these instances.
5. Processing Your Return
Once your return is received at our facility and inspected by our quality control team, we will send you an email to notify you that we have received your returned item and whether the return has been approved based on its condition.
6. Damaged or Defective Items
We stand behind the quality of our products. If your item arrives damaged, defective, or if you receive the wrong product, please notify us within 48 hours of delivery. Email us at info@purestyles.site with clear photos of the issue. We will make it right by sending a free replacement immediately or authorizing a return at our expense.
