Welcome to the Pure Styles (operated by Terrestra) FAQ page! We've gathered the most common questions our customers ask to help you find answers quickly. If you can't find what you're looking for, our team is always just a message away.
Currently, we ship exclusively within the United States of America. We deliver to all 50 states, including residential and commercial addresses, as well as PO Boxes.
We are proud to offer 100% Free Standard Shipping on all orders within the USA. There are no minimum purchase requirements or hidden fees.
Our typical delivery timeframe is 4 to 7 business days. This includes 1-2 business days for us to process and pack your order, and 3-5 business days for the carrier to deliver it to your doorstep. Please note that orders placed after 5:00 PM PDT or on weekends will begin processing the next business day.
As soon as your order leaves our facility, we will send you a shipping confirmation email containing your tracking number and a link to track its progress. Please allow up to 24 hours for the tracking information to update in the carrier's system.
We process orders quickly, but if you need to cancel or modify your order, please email us immediately at info@purestyles.site. If your order has not yet entered the shipping process (usually within 12 hours), we will gladly cancel it for a full refund. If it has already shipped, you will need to initiate a return once the package arrives.
Please contact us as soon as possible! If your order hasn't shipped yet, we can easily update the address for you. However, if the package is already in transit, we cannot redirect it, and you may be responsible for reshipment costs if the package is returned to us.
We offer a 30-day return window. If you are not completely satisfied with your purchase, you can return it within 30 days of delivery, provided the item is unworn, unwashed, and in its original condition with all tags attached.
No, we do not charge any hidden restocking fees. For standard remorse returns (e.g., you changed your mind), you are only responsible for the return shipping label cost.
We are so sorry if this happens! Please email us within 48 hours of delivery with a clear photo of the damaged item. We will immediately arrange for a free replacement or a full refund, and we will cover all return shipping costs.
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), as well as secure digital wallets like Apple Pay and Google Pay. All transactions are processed in USD.
Absolutely. Our store uses industry-standard 256-bit SSL encryption to protect your personal and payment details. We are fully PCI-compliant and never store your raw credit card data on our servers.
If you couldn't find the answer you were looking for, our friendly customer support team is here to help.
